Hi traders,
We identified an issue where users with positions that had depleted margin due to funding rate deductions were unable to manually close their positions. This created a situation where traders could not properly manage their positions even when attempting to close them. It was a issue on our end and we have finally released a system update to address it.
Resolution: Two Tiered Margin Alert System
We have introduced a new two-tier margin alert system:
0.5% Margin Level - Early Warning
- Automated notification when position margin drops below 0.5%
- Alerts delivered via email and web notifications
- Provides traders time to add margin or manage positions
0.2% Margin Level - Automatic Closure
- Positions automatically close when margin falls below 0.2%
- Protects traders from negative account balances
- All P&L credited to accounts upon closure
You can read more details about this here.
If you have questions about the new alert system, please contact our support team.
Best Regards,
The Coinflare Team
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