Important Announcement: Coinflare Wind-Down – Coinflare

Coinflare has made the decision to begin a voluntary and orderly wind-down of operations.

We understand this news may be unexpected, and our top priority is to ensure that every customer can access and withdraw their funds in a clear and timely manner.

This transition is not an end, but a deliberate step toward repositioning and strengthening the platform for the future. While current operations are being wound down in an orderly manner, we are actively evaluating opportunities to reintroduce Coinflare in a more robust, compliant, and scalable form.

All customer assets are safe and fully available for withdrawal.

In the meantime, our priority remains to ensure a smooth and secure process for all users, with uninterrupted access to withdrawals, keeping the user assets safe for set timeline and continued support throughout this transition.

What happens next

Open positions:
All users are required to close their positions within 72 hours of this announcement. Any positions remaining after this period will be automatically closed by the system at prevailing market conditions.
Trading:
User’s can’t open any new positions after this announcement.
Balances:
All account balances will be made available for withdrawal.
Withdrawals:
Users will have exactly 6 weeks to make withdrawal requests.

Withdrawal window and next steps

We strongly encourage all customers to submit their withdrawal requests as soon as possible within the 6-week window.

After the 6-week withdrawal period:

Any remaining unclaimed balances will be transferred to a secure escrow wallet
Funds will remain claimable for a period of 12–24 months, but the process will be more manual and may take longer

Full details, timelines, and step-by-step instructions are provided below.

1. Your Assets

Are my funds safe?

Yes. All customer assets are fully available for immediate withdrawal. Customer funds have always been held separately from Coinflare’s corporate funds.

Is Coinflare insolvent?

No. Coinflare is conducting a voluntary, orderly wind-down. All customer assets are fully backed and available for withdrawal.

Will I get all of my money back?

Yes. Your full balance is available for withdrawal. There are no haircuts, delays, or conditions.

Is there any risk if I don’t withdraw immediately?

Your assets remain safe during the 6-week withdrawal period. However, we strongly recommend withdrawing as soon as possible.

After this period, any remaining balances will be transferred to a secure escrow wallet, where they will remain claimable for 12–24 months, but the process will be slower and more manual.

Why is Coinflare closing?

We have made the decision to wind down operations. This is not related to any security breach, regulatory action, or operational failure.

Our focus is on ensuring every customer receives their assets in full.

2. How to Withdraw

How do I withdraw my crypto?

Log in at www.coinflare.com
Click Assets
Click Withdraw next to the asset
Enter your external wallet address
Enter the amount (or select “Max”)
Confirm the withdrawal

Are there any withdrawal fees?

Crypto: Standard blockchain network fees apply

Can I withdraw to a different wallet?

Crypto: Yes, to your valid external wallet

How long does a withdrawal take?

Crypto: Processed within 24 hours (timing depends on network congestion)

3. Trading and Open Positions

What happened to my open positions?

You are required to close all open positions within 72 hours of the wind-down announcement.

After 72 hours, any remaining open positions will be automatically closed by the system at prevailing market conditions.

What happened to my open orders?

All open orders have been cancelled. Any locked funds have been released to your available balance.

What about pending funding rate payments?

All pending funding payments have been settled and credited to your account.

Can I still trade?

No. Trading has been permanently disabled. The platform is now in withdrawal-only mode.

I disagree with the closure price of my position

Positions not closed within the 72-hour window will be automatically closed at prevailing market conditions.

If you believe there is an error, please contact support with your UID and position details.

4. Flarepoints and Rewards Club

What happens to my Flarepoints?

Flarepoints remain redeemable until 72 hours after this announcement. After this date, they will expire.

Can I still redeem Flarepoints?

Yes, until 72 hours or while rewards inventory lasts.

Can I convert Flarepoints to cash or crypto?

No. Flarepoints have no cash or crypto equivalent and can only be redeemed through the Rewards Hub via Trading Fees Voucher.

5. Your Account and Data

Will my account still be accessible?

Yes, during the withdrawal window and grace period.

After that:

The platform will go offline
Remaining assets will be transferred to a custodian
Claim instructions will be published at coinflare.com

What about my referral commissions?

The referral program has been discontinued
Earned commissions are included in your withdrawable balance
No new commissions will accrue

6. Deadlines and What Happens Next

What are the key dates?

0–72 hours: Users must close open positions
After 72 hours: Remaining positions automatically closed
Up to 6 weeks: Withdrawal request window
0-72: Flarepoints redemption open
After 6 weeks: Remaining balances transferred to escrow

What if I miss the withdrawal deadline?

If you do not withdraw within the 6-week period:

Your balance will be transferred to a secure escrow wallet
Funds will remain claimable for 12–24 months
The claims process will be more manual and may take longer

Instructions for claiming will be provided separately.

Who is the third-party custodian?

Unclaimed balances will be held in a secure escrow arrangement. Further details will be provided before the end of the withdrawal period.

Will Coinflare relaunch or be acquired?

Any future developments will be communicated through official channels.

Will the Coinflare app still work?

Available in withdrawal-only mode during the withdrawal window and grace period
After that, it will be taken offline and removed from the stores

7. Troubleshooting

I can’t log in to my account

Try resetting your password at:
https://www.coinflare.com/forgot-password

If the issue persists, contact support with your registered email and UID.

I’ve lost access to my 2FA device

Contact support with:

Your registered email
A photo of your government-issued ID

We will verify your identity and reset your 2FA.

My withdrawal is stuck or failed

Please contact support immediately with:

Your UID
Transaction ID (if available)
Asset details

Withdrawal issues are our highest priority.

I accidentally sent crypto after deposits were disabled

Deposits are currently disabled.

Contact support with:

Transaction hash
Asset details

We will attempt recovery, though this may take additional time.

I have an existing support ticket

All tickets will be resolved. Response times may be longer due to increased volume.

Withdrawal-related issues are prioritized.

I’m in a country with withdrawal restrictions

Please contact support with your country of residence. Our compliance team will assist you with a suitable withdrawal method.

8. Contact Support

Email: support@coinflare.com
Response time: Within 24 hours

For urgent withdrawal issues, please include “URGENT” in your email subject line.